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Well Said Kavitha, ZD is a Possible by Continuous improvement in the Process, upgrading ourselves to latest technologies, motivating the Workmen, etc...

100%right kavitha, ZD is possible by process re engineering, as well as by continous improvement, technology upgrading, focusing on work rather than on slogans...

Hi Rajesh You mentioned that improve your process will minimise defects is management myth. I strongly disagree with you on this. Even the very basis of any organisation we call it as 5 S implementation, also helps to reduce and minimise defects and prevents us to produce wrong products and stops our failure in various ways. Improving the process is far beyond this which involves a lot of study, lot of technical sports, upgrading to latest technology. There are various industry around us where defects are minised and process improvement is one of the many reasons to deliver defect free products. Why every organisation is focusing on continous improvements which also applies on process also, then I think this will also be management myth. All ISO organisation, standards are focusing on this why?? This is not a management myth sir, this is what is something practical proved by leaders and organisations. You can see examples that there is need to change according to time and technology up gradation to latest techniques to be in the market. If any organisation does tune with latest trends they face a difficult time to sustain in market. See example of Nokia which was stuck with their own operating system but Android was going on in almost every mobile industry, in end it was take over by Microsoft and now they are coming g with android... And same case with blackberry phone. And also same case with hmt also. So it is very necessary to continue improve your process which lead to you get in tune with latest trends and be in market and make profits to grow in future although you need to invest a lot to apply this. If all these management myth then I think every manufacturing industry or any organisation will turn into a garage or some workshop in City where all are mixed and take a lot of time to do anything because nothing is defined properly, what, how, when, where to do any operation. Thanks for your feedback in url but if you see clearly all has mentioned about continous improvement to achieve better and better and achieve zero defects and ZD is different for everyone in their own terms and point of view.

I agree with Ms. Reena And Ms. Kavitha but I would like to add some points to explain more for Mr Venugopal as I am not agree with you because here we are not talking about zero defect in general. We are talking about zero defect in industries, services sector, telecom sector, manufacturers, car manufacturers, vehicle manufacturers and many more. For any organisation business performance and profit making and satisfaction of customer is the main goal. If any organisation has aimed to achieve some financial goal with satisfaction of customer and if they achieve it then we can say that they have zero defects. It depends on how we are interpreting it and where we are applying it. I agree with Ms Kavitha that it involves a lot of cost and previous planning also. If we talk about car Manufacturing industry then here we have different methods to meausre JD Power customer service index, customer satisfaction index and Initial quality study. For example if I give example for Honda City, it has IQS score on first position since last more than 10 years and Honda aims to be number one in IQS study, and Honda is achieving it continously year after year, although they have invested huge to achieve and maintain consistency on first position in its segment, here we can say that Honda is achieving zero defects because Honda aimed to be number one and achieving it also.