What could be a result oriented six sigma project in Car Rentals

 

A good project using Lean or six sigma skill set could be carried out in business or customer pain areas. I am mentioning a few examples here.

-streamlining the booking and confirmation process

-enhancing customer experience without increasing cost.

-reducing missed pick ups

-reducing operating costs without affecting quality of service.

-improving availability of cars without increasing cost.

Hope this helps.

yes, there is a huge scope for six sigma project in this industry..

 

Do a process map and understand what causes displeasure to the customer.. and then focus on them..

Hi 

 

I am facing driver back out and reduction in fleet issues regularly resulting in late and missed pickups.

Iwant to take up a project on improving availability of cars without increasing cost.

I have begun by monitoring the driver absenteeism and then recording the VOC for refusal, nothing concrete gathered. 

Kindly advise how to proceed.

Hi Arpita, 

 

Have you tried talking to drivers to take inputs on their reason for backing out? Engaging drivers in the effort is crucial. I am sure everyone wants to do a good job unless they have grievances that are not being heard or handled. 

 

(It is too late for a response for this post, but I am putting it here for useful reference by others. We are reviving this forum platform again now)