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Lean Six Sigma In Car Rentals


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A good project using Lean or six sigma skill set could be carried out in business or customer pain areas. I am mentioning a few examples here.

-streamlining the booking and confirmation process

-enhancing customer experience without increasing cost.

-reducing missed pick ups

-reducing operating costs without affecting quality of service.

-improving availability of cars without increasing cost.

Hope this helps.

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  • 3 weeks later...
  • 2 years later...

Hi 

 

I am facing driver back out and reduction in fleet issues regularly resulting in late and missed pickups.

Iwant to take up a project on improving availability of cars without increasing cost.

I have begun by monitoring the driver absenteeism and then recording the VOC for refusal, nothing concrete gathered. 

Kindly advise how to proceed.

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  • 1 year later...

Hi Arpita, 

 

Have you tried talking to drivers to take inputs on their reason for backing out? Engaging drivers in the effort is crucial. I am sure everyone wants to do a good job unless they have grievances that are not being heard or handled. 

 

(It is too late for a response for this post, but I am putting it here for useful reference by others. We are reviving this forum platform again now)

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