How to implement Six Sigma for new processes?
For any new process, the DMADV method can be considered for the primary Six Sigma or Lean Six Sigma. DMADV means for Define, Measure, Analyse, Design and Verify. Professionals who were trained in specific methods as commonly known as Green Belts, Black Belts and Master Black Belts depending on their mastery levels. The Define and Verify phase would give you an opportunity to re-design and re verify the new processes and implement the one that had the maximum payoff.
Is Six Sigma useful for Operations / Manufacturing only?
Six Sigma is applicable in all the domains namely Marketing, HR, Finance, IT and Operations. Also, it is applicable in all the sectors like Telecom, IT, Health Services, Hospitality, etc. As we know that there are processes involved in all the domains and Six Sigma teaches Process improvement, so simply put Six Sigma is applicable in all the domains. The other two key learnings are Problem Solving and Data Driven decision making. Need not be said again, that there are problems involved in all the sectors and Six Sigma helps in giving a structured approach for the same.