Hi, Your project may be divided into: A. person dependent problems B. hard ware depended problem C. Administration problem D. adequacy of technology in place . May be you can put them in Fish bone Diagram and analyse the problem with your data. A brain stroming of all together will list out the issues and them clasify as above. Chose those problems which contribute major effect and address them by questioning 5 time asking why?- to get to the root cause. Japanese belief that every problem has two faces ( like a Coin)- administrative and Technical. Regards, R.Devanathan