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princeegeorge

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  1. Attrition Calculation

    princeegeorge replied to sujeetsingh1's topic in Applicability in ITES (BPO/ KPO)
    Dear Sujeet, Correct formula to calculate the attrition is: Attrition=(No of people left/Ave. number of emplyes on first and the last day of the month)*100 cheers njoy Regards Prince

  2. Urgent Help Needed

    princeegeorge posted a topic in Applicability in ITES (BPO/ KPO)
    Hi All, I'm going to lead projects on process capablity while taking inbound customer calls (BPO). I intend to identify the root causes and the initial steps to start of the projects. I'm sure many of us would've done project on similar objective..it'll be great if you can share your insight. It'll be great help in my project......

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