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Cory Belcher

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  1. six sigma in debt collection

    Cory Belcher replied to nal_tech's topic in Applicability in ITES (BPO/ KPO)
    First of all I want to say that I got a lot of good ideas from the replies. Like Nalini I too work for a debt recovery company and started looking into six sigma projects. However our company purchases distressed consumer credit card debt then collects and outsources a % of the debt purchased (over 8 billion since the start of the company). Anyway I wanted to know if anyone has additional information/resources on six sigma projects related to topics that Sudhir discussed. I am rather new to SS but eager to learn. Identifying an a problem/picking an appropriate project seems like the hardest part. Any additional links, resources, insight would be much appreciated. The company is http://www.atlanticcreditfinance.com/about_us.html if anyone was interested.

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