nal_tech

Hi all, I would first of all like to THANK U all for the support provided. I am very happy to see all your responses. I have got more info than what i expected. There is no one in the organisation well known about the process. The process is about 1 yr tenured but the organisation have not seen much revenue on that. In terms quality no one, every one are new including the collectors(FLA'S). So we are actually trying to figure out the root cause, and implement the corrective actions. As you all suggested i have started to work on DMAIC with all your inputs. I have already started to conduct specific training session,meetings. I can also see a gradual change in the way the collectors handle the calls. Now i am going to start the project on what you all suggested. will let u all know the result of my project. Sudhir can u please give me details on run chart, promise to pay and promise kept rate. Mainan, ur explanation was clear, thanks to u. Animesh ur informations/guidance are very informative.

Hi Animesh, thanks for your points and request you to give me clear idea of what i should do. In the organisation where i work in, they have just entered into a BPO. The process is debt collection(outbound). I now want proof myself as well help in the process improvement. I am as if now trying to implement DMAIC and streamline the process. Help me. Tell me what i can do ?

Hi, can any one help me how to improve the revenue in a debt collection process(outbound) in quality perspective. Any project that can be done using six sigma????????? I am new to this outbound process as well debt collection is new to me.