If you don't find any Competitive benchmarking or cross industry benchmarking data, then you should start going beyond your own previous achievement/record and study the MUDA,MURA and MURI in the process and eliminate or reduce them to Improve the process. Dr.R.V.Jayathirtha.
Dear.Gents. Excellent analysis of DSO, good learning. Sr.dbt is a issue in all the organisation and needs a detailed study ??? All the Best. Dr.R.V.Jayathirtha.