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Customer Experience or Nothing! When Customer Satisfaction is Not Enough
wonderful article..... got few hints in building customer engagment model thanks a ton!!!
- What is Lean Six Sigma?
- Tools used in Lean - Kaizen, Kanban
- Tools used in Lean - Kaizen, Kanban
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Key Differences between Lean and Six Sigma
i feel the key difference in that the lean involves people from all level and six sigma involve people only form certain area necessarily having understanding of statistical tools. For eg: with the help of 5s & kaizen an ITI guy can also bring some improvements in terms of cost saving, wastage prevention, time saving stc. But the same guy can't work on 7 QC tools to interprete the process output.
Pravin Bhaise
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