Hi, As our friends suggested, It also depends upon the present Process Followed in the project. Incase you think you need to revamp / use the best of practice in the process 1. List down all the process and its flow of the process (Step by Step). 2. In each step identity the problem or laps in the process. 3. Do a time study on each process, this step will give more clarity on the laps in entire process flow / project cycle, it mite be Functional / Operational / Technical Support etc 4. Try to identify incase any ideal time is present in the system, think of how to cut down the Idle Time, for this you need all the project members' cooperation. That is periodical brainstorming with the project team to get the more valuable suggestions. 5. Priorities the needs of the problem. Try to implement the new derived process one after another and keep track on the performance on each step. 6. Once the entire new process is implemented, you need to have a closed look on the process till it stabilized.