pkpushpak

Hi All It is very intresting to learn that SAP uses six sigma tools ....

Hi Mark If you are looking for out bound process I can suggerst you one solution ie using a techonology to use multiple number so that the customer picks up the phone.This will increase the contact % 40 numbers This technique was used in one of the Black belt projectsAfter iincreasing the contact % you can look at DOE for implementing a call model to suit the customer needs And then training the agents can add value

Hi All In credit card industry Y is Reducing the net credit loss so what are the possibe x Has any one done a project to reduce the roll rate % If so please let me know Thanks Pushpak