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Anugunjan Sharma

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Everything posted by Anugunjan Sharma

  1. Common Six Sigma Projects In BPO

    Anugunjan Sharma replied to Vishwadeep Khatri's topic in Applicability in ITES (BPO/ KPO)
    Gauze R&R was one of the very interesting topic which I found during the training which was being conducted by Shantanu in kol Dec 2009 Taj Bengal!It corelates to the BPO industry and is very similar to the CALIBRATION process which is being followed wide across!To apply this to my organization what I did was i re defined the internal call calibration process the process after re defining was one call selected randomly evaluated and scored by the QA the next day again the same call was being evaluated by hm if the score matches the score is RELIABLE and post that the call was being jointly audited by OPS TRAINING and QUALITY in presence of me if all the scores used to match the score was REPRODUCIBLE!People got exicted and started following this! My question is this the right APPLIED Gauze R&R process I have moulded it!

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