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M. Pitchai Bharathwaj

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Everything posted by M. Pitchai Bharathwaj

  1. Value Stream Mapping for Transactional Services

    M. Pitchai Bharathwaj replied to Vishwadeep Khatri's topic in General Discussions
    All, An 'As is' VSM of transaction process of ABC Inc. Also includes - Manpower requirement calculation for 75 calls/ day and 125 calls/day - There are 2 scenarios of different % of escalations to L2 level. Lets build a Future VSM by identifying improvement projects. Regards, Pitchai Trans.Process VSM ABC Inc- Pitchai Aug20.xlsx

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