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Value Stream Mapping for Transactional Services


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All,

 

An 'As is' VSM of transaction process of ABC Inc.

 

image.png.b414712d40da60b67f37faff80d149ca.png

Also includes

- Manpower requirement calculation for 75 calls/ day and 125 calls/day

- There are 2 scenarios of different % of escalations to L2 level.

 

image.png.de9dab8894262a254b0ea2f27e30f52d.png

 

 

image.png.776c88a6faf629988b8c39470d7ac478.png

 

image.png.6f0b98fc6130deb6e446ead6a3a1b0c6.png

 

Lets build a Future VSM by identifying improvement projects.

 

Regards,

Pitchai

 

 

 

image.png

Trans.Process VSM ABC Inc- Pitchai Aug20.xlsx

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