Srinivasan M .

Hi, We are implementing the ISO 9001-2008 in our organization. To check the effectiveness, i question the department members and heads about the process, policy and the records of the subject. Based on the records and answers the grading would be done for conformity and non comformity. Here conformity/ Non Conformity proves the effectiveness of the QMS implementation. I feel i cannot measure the effectivesness without grading. Hope this helps.

Mr VK, Yes, it is about the training batch output %.i am trying improve the output % for more man power for the production floor and initiating a GB project on the same. Thank you for the explanation.

i thought the answer is 3 but with the explaination where all the root causes were the reason for corrosion, i agree with option 6.

Hi Everyone, can the USL limit be more than 100? i have attached the data set to be looked in to. Month Score Mean STV UCL LCL Dec 83% 61.25% 14.9% 106% 17% feb 60% 61.25% 14.9% 106% 17% March 50% 61.25% 14.9% 106% 17% April 52% 61.25% 14.9% 106% 17%

hi mr. VK, these are the information abt the process To check accuracy of calls- its an attaribute data- Objective- audit to check process and prodcut adherence to resolve cutsomer queries the performance is wavering at 80% and the benchmark by the client is at 85% and they have not advised on the specific sample size. thats why i want to arrive at a sample size and looking for a method. no external standards are available at the moment. might look in to competition standards if possible. 2% is acceptable error we are receiving close to 200000 calls/ month and the head count averages between 100-120 per desk. looking forward for your reply on the question.

Is there a method to calculate the sample Size to be audited where we receive approximately 200000 calls per month?