Shreshtha Mishra

Hi Joseph, I am sorry about the jargons, C-SAT mean Customer Satisfaction and 8-D is 8 Discipline methodology. The 8D Problem Solving Process to identify, correct and eliminate the recurrence of quality problems. The 8D is a methodology for product and process improvement. It is structured into 8-disciplines, emphasizing team synergy. The 8 steps being : 1. Establish team 2. Describe the problem 3. Implement and verify interin containment actions. 4. Identify RCA 5. Chose and verify corrective actions. 6. Implement and validate Permanent correct actions. 7. Prevent recurrence. 8. Congratulate the team. Although it appears similar to 6-sigma, however, it is lot statistically diluted and can be used to solve easier issues. Thanks, Shree.

Hi Vishwadeep, I beg your pardon in starting to answer this question from Rakesh, however, please correct me anywhere I go wrong. Thanks. Hi Rakesh, I am in the supply chain field in a Telecom company, and currently working on a project for improving timelines for order completion. I can very well understand your dilemma and would like to share my experiences before starting my project. As we know, in supply chain, the more crucial points are what things to be delivered where and when, i.e. : 1. Target delivery dates 2. Correctness of the related information like cost centers, delivery centers, revenue centers and profit centers. 3. List of items to be delivered Considering such scenarios, I find supply chain has a huge scope of GB and BB projects as there are innumerable roadblocks and chances of mistakes along with customer specifications in the entire order life cycle. Hence, I chose the VOB (Voice of Business) as the starting point in my hunt for a potential GB project. Currently my project on meeting target delivery dates is at Analyze stage as that has the maximum impact on the C-SAT as well. I begun with the 8-D format and then converted into a GB project. I guess if we can enlist and categorize our activities under VA/NVA and VOC, VOB etc, it would answer our questions on where to start with. I'd be glad to help you (if you think I can and hope have been able to somewhat answer your question on the same. Cheers, Shreshtha.

Hi All, Can any one remind me the difference between 8D and 6 Sigma methodologies besides the difference in use of statistical tools? Where do we apply 8D and where do we see a potential need of application of 6 Sigma? Cheers, Shree.

Hi Vishwadeep, in addition to the list I would like to add that Six Sigma cannot. cannot reduce invested capital cannot dramatically improve process speed