Kapil Goela

Try making a detailed list of all the various types of Errors occuring i.e. errors happening due to : 1. Listening 2. Typing. 3. Due to sounds alike etc etc. Work on each type of error seperately by identifying the factors responsible for those errors . for example: Factors for errors due to listening can be : a) week vocabulary background noise c) Skill/ expertise/ no. of years experience of the listener etc etc.. Once you jot down all the possible errors & its causes ( C&E matrix), try regression or DOE to find out which factors you should work on... Poka-Yoke wouldn't really be possible since this involves human interface and for this same reason, the medical transcription is being outsorced to us.

what impact this project truly had on customers? Dear Sir, IF due to this project, the company saved $50K, definitely the benefit of this should be passed on to the end-customers i.e. the cost of the recycled boxes should go down, since the pricing of a final product initially included waste generation & dumping. Instead of promoting green image , the company should price their products lower than competition, thereby sidelining them on cost advantage factor. To conclude, customers will be able to purchase the same product at a lower price, thereby giving the company a competitive advantage... a typical case of LEAN. Hope it made sense Rgds Kapil

Mean + 3 Sigma(Standard deviation) usually stands for Upper Control limit of the process. In your example if the mean (average) time is 290 minutes & sigma (Stand Dev) is 15 minutes, then UCL is 335 [290 + (3*15)] minutes. Hope this helps.