Aman Kr Jha

With digitization we see many tools and methods being modified Check sheets will not be exceptions. As we continue to move in the digital age, we will not only see digitization of check sheets (which many organizations have already done) but also elimination of few basic attributes from check sheets. E.g. in call center industry one of the basic attributes in check sheet is Security Verification which is progressively being automated with more than 80% customers automatically verified by the system... As this moves to 100% the need of having this attribute will no longer exist. In a nutshell, Check sheets will continue to exist in digital form with few attributes checked (and tracked) by automated systems, remaining will still need assessment from human auditors.