Ashok Kumar Pillai

The benefits of 5S in services can also be measured in terms of Money not immediately though, but over a period of time. In a software or a service organization for example, it is the retention of existing customers that give a steady flow of income to the organization than chasing new customers. Here individual creativity, out of the box thinking and experimentation are the keys to success in providing solutions and retaining the customers.. I would find that 5S would be a great way to position and frame a problem. It would help the team to categorize and classify both the problem and the solution. The cost involved in the problem (if we lose the customer) is directly related to the cost in solving the problem (retaining the customer). Added to that, a satisfied customer will always act as an ambassador providing valuable inputs to the future prospects.. Therefore, I would conclude that 5S is to be used as a tool to solve a problem and not to try and justify it with money as the returns are priceless !