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Mr. Parag Mehta

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About Mr. Parag Mehta

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    Advanced Member
  • Birthday April 30

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  • Name
    Parag
  • Company
    Benchmark Six Sigma
  • Designation
    Consultant

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  1. Q. 153 VOC via observation is a very powerful approach for problem identification in DMAIC projects as well as in Design Thinking. Observing is thought be as "listening with your eyes". There are 6 points to remember whenever we use observation as a tool to identify an underlying problem/challenge. These six points are given below along with examples from my training experience (in brackets). 1. Look for things that prompt behavior (Whenever we show detailed explanations or create summary pages on the screen, few participant's try to take a picture of the same.) 2. Look for adaptations/hacks/workarounds (To avoid switching between a notepad and a laptop, few participants make notes in a word document) 3. Look for what people care about/value the most (Participants are always interested in examples of real time industry application of the tools they are learning) 4. Look for body language (Some participants might get distracted if they have to toggle between multiple applications) 5. Look for patterns (Since we train in different states of the country and abroad, participants exhibit differences in learning curves, preferred mode of engagement, openness to questioning, etc.) 6. Look for the unexpected (Participants who score well during checkpoint quizzes necessarily are not the top scorers in the main exam.) We at Benchmark Six Sigma regularly improvise and fine tune our delivery, course content, offerings and engagement methods based on these observations. Here are a few questions for everyone: 1. What are the ways you have used observation as a tool to identify avenues for product/process improvement or plan to do the same? 2. Do you have examples for any of the 6 points mentioned above (or for all of them) from your daily processes? 3. What actions did you take post identification? Looking forward to interesting examples. (Note to remember: We must observe with an open and curious mind avoiding generalizations, judgment, and assumptions.)  Please remember, your answer will not be visible immediately on responding. It will be made visible at about 5 PM IST on 23rd April 2019, Tuesday to all 53000+ members. It is okay to research various online sources to learn and formulate your answer but when you submit your answer, make sure that it does not have content that is copied from elsewhere. Plagiarized answers will not be approved. (and therefore will not be displayed)  All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-rewards/
  2. Q. 152 Rapid prototyping and piloting are two main ways that organisations prototype new products and services. What are the differences between the two?  Please remember, your answer will not be visible immediately on responding. It will be made visible at about 5 PM IST on 19th April 2019, Friday to all 53000+ members. It is okay to research various online sources to learn and formulate your answer but when you submit your answer, make sure that it does not have content that is copied from elsewhere. Plagiarized answers will not be approved. (and therefore will not be displayed)  All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-rewards/
  3. Q. 120 Companies typically evaluate employees on “Productivity”. However, one of the secondary metrics which gets hindered is “Creativity”. Although activities ancillary to creativity can be systematized, it’s very difficult to systematize creativity itself. Most creative ideas involve people finding new uses for existing knowledge. Henry ford got the idea of assembly lines when he visited a slaughter house. Fiona Fairhust developed Speedo fast swim suit by understanding shark skin. These and many such examples highlight the fact that creativity also involves learning new areas of knowledge, building up a base and exploring it for ideas. However, these activities take time and hence the hit on “Productivity”. Do you think it is possible to manage “Creativity” in such a “Productivity-obsessed” corporate environment? If yes, what are your suggestions? This question is open till 5 PM Indian Standard Time on Tuesday, 25th December 2018. If your answer is selected as the best answer, your name will be permanently displayed in the World's best business excellence dictionary in the making - https://www.benchmarksixsigma.com/forum/business-excellence-dictionary-glossary/ Please remember, your answer will not be visible immediately on responding. It will be made visible at about 5 PM IST on 25th December 2018, Tuesday to all 53000+ members. It is okay to research various online sources to learn and formulate your answer but when you submit your answer, make sure that it does not have content that is copied from elsewhere. Plagiarized answers will not be approved. (and therefore will not be displayed)  All Questions so far can be seen here - https://www.benchmarksixsigma.com/forum/lean-six-sigma-business-excellence-questions/ All rewards are mentioned here - https://www.benchmarksixsigma.com/forum/excellence-rewards/ Important Note - To be able to answer, you need to sign up or sign in
  4. In a competitive business environment, people refrain from purchasing products toward which they are ambivalent or hold negative evaluations. This makes customer satisfaction very imperative. However, in a less competitive environment, the importance of customer satisfaction decreases as the firms have increased bargaining power. For e.g. consider you are dissatisfied with the services of any Airline. However, in purview of your convenience, schedule, availability of seats and substantial difference in pricing you might still opt for the same one. Do oligopolistic and monopolistic firms have a leeway when it comes to meeting customer satisfaction and/or service recovery to pacify the dissatisfied customers?
  5. Team "DMAIC" D-Dhanya; M-Mukram; A- Anju; I- Isha; C- Chandrabanu :)
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