Ajith R.
Lean Six Sigma Green Belt
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In define stage(in the project charter) when we state the goal statement we need to give what the problem is and how much we intent to reduce it but we cannot do it without actually measuring the problems then why have a measure phase after define phase. we even have to state the time we spent for each phase in the charter
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Can anyone please tell me about tools or applications that can be used for transactional quality in bpo
