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CAISA Forum Question 878 A telecom company uses AI to improve its customer support operations. The AI analyzes customer complaints, service usage, escalation patterns, retention data, and support costs. It discovers that: 90% of customers receive satisfactory service and rarely complain. The remaining 10% of customers generate nearly 65% of complaints, escalations, and support costs. To address this, the AI proposes a major change: Allocate more support resources to the dissatisfied 10%. Prov
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CAISA Forum Question 877 If AI identifies spare capacity as waste, should it eliminate it? A large logistics company uses AI to optimize its delivery operations. The AI analyzes vehicle utilization, staffing levels, warehouse capacity, and route efficiency. It discovers that: Delivery vehicles are only utilized at 82% capacity on average. Certain warehouses appear underutilized. Extra staffing is maintained for demand spikes that occur only a few times each year. The AI recommends removing t
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Shrikant Angre
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Showing content with the highest reputation on 02/26/2022 in Posts
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SWOT Analysis stands for Analyzing Strengths, Weakness, Opportunities and Threats. This is strategic business planning tool which any company or even a business unit should do it during their business planning exercise to try and understand how they are doing on the above 4 quadrants.. Strengths: Things that the company does well or is best at.. Unique things that the company is know in the market for.. Unique skills that the company possess Any key assets, or IPs that the company owns Weakness: Things that the company lacks Things that the competitors do better than the company Any resource limitations Opportunities: Markets untapped Untapped products Threats: Emerging competitors Disruption happening in market by any new company Disruption happening owing to any new product This tool can helo in building the future of the company and how the company can shape up and move forward.
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