Hotel-wide

• Enhance Customer Loyalty
• Reduce Employee attrition
• Productivity/Efficiency Improvement
• Improve Work-life balance
• Reduce Billing errors/losses
• Developing better performance measures/ metrics
• Increase Revenue
• Reduce Cost

 

Front Office Operations/ Sales & Marketing

 

• Reduce wait time during peak check-in time
• Reduce wait time during peak check-out time
• Eliminate billing errors and improve accuracy
• Reduce No shows
• Increase Occupancy
• Optimal utilisation of the current product mix (rooms) to increase revenue
• Increase customer delight at the Executive Club
• Reduce/eliminate loss calls (Operators area)
• Accuracy of information

 

Food and Beverage Service / Production

 

• To maintain optimal inventory
• Minimize wastage/pilferage
• Standardized output of Food and Beverage
• Reduce the time from order to service
• Optimal utilization of current product mix (F&B/Outlets) to increase revenue

 

Accommodation Operation (Housekeeping)

 

• Reduce the turnaround time of making/turning down a room
• Standardization of cleanliness across areas

 

Purchase/Stores

 

• Reduce Inventory surplus
• Cost Benefit Analysis between cost of inventory and cost of storage of products where prices vary seasonally
• Standardize the operating procedure of issuance to various departments
• Reduce the turnaround time of issuance to various departments

 

Human Resources/ Personnel

 

• Accuracy of payroll
• Documentation management
• Reduce the turnaround time of recruitment
• Reduce the turnaround time of relieving
• Increase the employee satisfaction rate

Hi VK,

i wud like to attend the Gree Belt training scheduled for 30 Sep - 03 Oct in New Delhi. Kindly advice the process.

i 'm interested in Six sigma Projects in a Hotel.

Regards

Preety

 

 

Dear Preeti,

For further details, please provide your contact details. Alternately you can contact  at our Toll Free No. 1800-102-3003 or send an email to [email protected]

Regards,

Parul Singh

Team Benchmark

 

 

could you tell me how dis six sigma can help in food safety in hotel industry?

Taru

Hi Taru, 

Six Sigma improvement projects can be identified for each of the critical control points if you are following Food Safety Standards as per HACCP (Hazard Analysis and Critical Control Points).

The simplest project objective can be " To eliminate food safety related incidents as reported in internal audits and guest feedback/complaints" More specific objectives may be suitable for Green Belt projects. These may be undertaken in purchase processes, storage processes, in kitchen and in food service, catering and restaurant related processes. 

Regards,

VK 

Dear Vishwadeep sir,

Please let me know how six sigma could be beneficial in college canteen?

What should be the CTQs in implementation of six sigma in canteen?

What tools or performance measurement metrics can be used here?

or any other relevant information you would like to share about this.

regards

Sonali Gupta

Hello Sonali,

For this you need to communicate with customers of college canteen (students) and capture their expectations. You may like to talk to the canteen owner to know his pain areas (or problems that the canteen administration people face).

In general terms the CTQs could be

• Revenue
  
• Cost due to wastage or losses
  
• Availability of key items
  
• Timeliness of service
  

Having mentioned these, the Six Sigma project CTQ should invariably be derived from process owners or customers or business owner.

Regards,

VK

i want to know

On the rooms side of a hotel, what areas might benefit from the implementation of the Six Sigma philosophy?

Dear Benjawan

By rooms side, please specify if you are referring to Front Office or Housekeeping? I would request you to provide us with more details so that we are in a better position to help you with your queries.

Alternatively, please feel free to contact us on our Toll Free number 18001023003 or write to us at [email protected].

Regards

Shradha

Benchmark Six Sigma

Dear Shradha

On the rooms side of a hotel, what areas might benefit from the implementation of the Six Sigma philosophy?

This question that I post on the web side, I would like to know both of rooms side, referring to Front office and Housekeeping. I hope that you can help me.

Best Regard

 

Hi Benjawan

For Six Sigma in Front Office, following can be the Projects that would help in Increasing Productivity/ Reduce Costs -

• Reduce wait time during peak check-in time
  
• Reduce wait time during peak check-out time
  
• Eliminate billing errors and improve accuracy
  
• Reduce No shows
  
• Increase Occupancy
  
• Optimal utilisation of the current product mix (rooms) to increase revenue
  
• Increase customer delight at the Executive Club
  
• Reduce/eliminate loss calls (Operators area)
  
• Accuracy of information
  

As for Six Sigma in Housekeeping, one can focus on -

• Reduce the turnaround time of making/turning down a room
  
• Standardization of cleanliness across areas
  

For further details, please contact us on our Toll Free number 18001023003. Alternatively, you can write to us at [email protected].

Regards

Shradha

Have you got any information about Six Sigma in the hospital housekeeping services.

thanks.

Some example Six Sigma projects in housekeeping are -

• Reducing cleanliness related complaints.
  
• Maintaining zero defect standards for rodents, insects, pests
  
• Reducing complaints related to laundry, dry cleaning services
  
• Improving guest satisfaction scores on housekeeping.
  

VIDEO - Mr. Kush Kapoor is a Green Belt, Black Belt and Master Black Belt from Benchmark Six Sigma. He is currently working with Leela Kempinski. Here he shares the powerful applicability of Six Sigma in the Hotel Industry. He recently bagged the "Most Innovative Hotelier in the Country" Award and owes it to the learning of Six Sigma tools and methodologies.

http://forum.benchmarksixsigma.com/page/media.html/_/health-and-hospitality/six-sigma-in-a-hotel-kush-kapoor-r51

There are many projects available in hotel operations to do a six sigma, either a dmaic or a quickhit.

1. Menu engineering in Room Service- F&B

2. Upselling in front office - FO

3. Wifi internet revenue improvement - Tech

4. Energy conservation - engineering

5. Corbon footprint - engineering

6. Reducing overtime in operational areas

7. Improving gop%- finance

8. staff productivity

9. Reduction of chemical usage in laundry and stewarding

10. defect free rooms

Dear VK,

Thanks a ton for this post.... It shall surely help the hospitality professionals ..

Regards,

Aniket