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Subject Matter Expert

Vincent Colaco
in Applicability in ITES (BPO/ KPO)

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My cousin is working as a SME(Subject Matter Expert) in a BPO, how is Six Sigma useful for him?


Being a Subject Matter Expert, you would have good process competence. This means that you have great opportunities to lead improvement projects.

A Six Sigma project normally requires a team that involves one Green Belt and a SME.

If the SME himself is a GB, he can handle improvements with fewer team members.

 

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