Hi

 

I want to know which is the best way to know what should be accuracy targets for a process.  It is a Telecom Outsourcing process , we do troubleshooting. how to determine the right accuracy target

Hi Hemant

 

Usually targets are given by the customers. If you are the customer and are unaware of the targets, you could probably look at your competitors or if there is a regulatory requirement for accuracy target. 

As a last resort and if none of the above works, then you could also set the target by looking at the process performance.

 

Hope this helps.