I am working in service oriented process in BPO and it does have many levels. Do we want to split the entire process into different modules/Stage to apply six sigma concepts

Hi Senthil

You may or may not split the process into multiple modules. The decision depends on the following parameters

1. Metric that has to be improved

2. Scope of the project (should include the modules which directly work or affect the metric)

3. Level of the project (GB or BB). Usually BB projects are more complex and cross functional in nature