Manish Pharasi 0 Report post Posted September 9, 2009 Retail Banking is one area that is of primary importance to most public sector and private banks. With customers getting very particular about the quality of banking services, most banks have increasingly adopted Lean Six Sigma tools & techniques to deliver value to their customers. There have been large number of benefits that have been achieved in Retail Banking by way of Lean Six Sigma Projects. Some of the projects that have yielded benefits are:Reduction in cycle time to process loan applicationsReduction in time to issue a credit cardReducing waiting time at a bank branchImprovement in ATM services (availability, accessibility)Improving Branch Banking experience of customersEliminating delays & errors in money transferEliminating errors in bank statements, credit card statementsThere are many more applications that Lean Six Sigma has in Retail Banking. Lets use this forum to share and discuss those applications. We can also discuss the roadblocks, challenges that one faces in process improvement in Retail Banking and can get ideas from everyone on how to overcome those. 0 Quote Share this post Link to post Share on other sites
shalu1512 0 Report post Posted September 29, 2009 Dear All,I'm keen in knowing if anyone has applied DOE in Banking sector? and how?knowledge sharing would be highly appreciated.Regards,Shalini 0 Quote Share this post Link to post Share on other sites
Rupinder N 31 Report post Posted August 9, 2017 Dear Shalini, Some examples of DOE in the banking sector could be - 1) Lead Conversion Loans/Credit Cards - Factors could be Region, Interest Rate, Features and benefits provided in writing or not, Other Existing Relationships with the bank, Warm up Calls done or not 2) %age of Correct or Complete CC/Loan Applications - Rep assisted or not, Example Responses provided or not, Multiple language options available or not, Number of Questions on the form, Checklist of documents available or not 3) Promotional Campaigns Signed Up - Factors to be tested could be advertised on Website or Social media, Processing Duration, Self Sign up Option available or not, Length of Existing Relationship with the bank 4) %age Goods Loans Honored by Retailer - Type of Good, Tie up with Retailer or not, Cost of Good 0 Quote Share this post Link to post Share on other sites