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Voc - Ccr (Methodology)

Gautham Karthick
in Applicability in ITES (BPO/ KPO)

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What is the methodology that we need to use to convert the VOC (Voice of customer) to Critical customer requirements(CCR)?


Quality Function Deployment (QFD) is a tool which is used to systematically convert VOC to CCR / Technical Specifications. 


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