Hi all ,

Can anyone through some light in metrics development in transactional quality process of a banking credit card processing ...........

thx in advance

Mahi

Hi Again ,

Kindly through some more light as in which channel you are looking at for defining the dashboard for CC transactional process? again which segment you would like to address? retail/ corporate/ merchant acquaring? under each of these you can further have following categories: retail purchase, credit period, interest EMI on call, Balance transfer, reward point system, utility payments etc.

Post getting your response I can probably help you.

Regds, Shalini

Hi Mahendra,

Iam not fully aware of teh credit card transactional process, but for such transactional process,

1. Sub-group your quality limits to "AQ-Atrractive Quality" - that attacts your customer & "MBQ-Must be quality, the basic requirement for running the business". Now you have got to have a strong data base to identify the areas of concern.

2. To find out the limits for "Area of concern", benchmarking can help you. Just identify how other banks operate & in which stage you are... You can also have streched targets to perform better than you competitor". As the data deals with "money", be extra sure about the data accuracy of self & the competitor. It may mis-lead you if you take it for granted.

3. Now identity the first few major ("Vital Few") concern areas & jot down your project character accordingly...

Regards,

Ramabadran

Hello Mahi,

Any head way? let us know where you are and what have you done wrt above CC project.