Hi,

We have an autoload trade process in a company, where our customers need to feed in data in one of our systems.

if he doesnt we have huge risk to enter/amend senstive information. We wish to track the process to reduce the data entry by staff & minimise company risk.

please let me know what are the aspects that needs to considered. Should we track new entry or amendments together or seperately?

Also, can someone please guide me with samples for Process capability, standard deviations?

Regards
Priya

Hi Priya,

 

New entries and amendments may be taken separately if they have reasonably different process steps and pain points.  

 

To assess process capability, you may use a missed entry or amendment as a process defect. As this data is discrete, you may not find a need to calculate standard deviation.