Distributing Work, Assigning Tickets

Dear All,

Post your comments inthis discussion string by replying to this message.

SURESH S POSTED THE FOLLOWING MESSAGE ON YAHOO GROUPS ON 28 JUN 2007.

Hi Greetings,

I am working for BoA, Medical billing project. As far as concerned about our process, we are not very sure when and what time we used to receive the files. Its not just simple as like data entry work, some of the claims need to be analysed using the concepts. One of the major factor is our team strength. Since it is a big client, we feel unease to balance the files equally to

the users. Due to this, some of the users getting lot of transactions and few are getting very less transaction files.

We would like to start a project to enhance the production of the individual, so that it should be satisfied with both the

parties. (employee & employer).

Hope the people related to Medical billing domain will surfacing the same one. Please advice if you have any sample project

to focus on.

Regards,

Suresh S

LATHA RANGAMANI POSTED THE FOLLOWING RESPONSE

Hi Suresh,

I have handled the Claims department and feel that this is what you can try to do:

1) First sort the claims according to the received date.

2) Next you should also sort it according to the value of each file

3) This you can distribute for processing as each claim prosessor will have the equal nos of files for transaction. Otherwise if you distribute it according to number, one person is likely to have less area of transaction and others will have more and the work will not get over.

Let me know if this works out.

Bye

Latha

GV VENKATESAN POSTED THE FOLLOWING COMMENT

Pl. find below some of the suggestions:

1. Claim Categories should be defined with seperate group of claims allocated to each category.

2. Time required for analyzing each claim category must be established.

3. Now,sort the claims as per the recd., date - category - allocate to the team members accordingly.

Regs/Gv