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pujarawat2111

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Everything posted by pujarawat2111

  1. Need Green Belt Projects...

    pujarawat2111 replied to Chandrakanth M's topic in Applicability in ITES (BPO/ KPO)
    Hi, For a transaction based ( non voice) process, you can look into the metric such as APT ( Average Processing time) of the team and find out if it has been on the higher side as compared to the target APT. Also, Quality of transaction processing is a very CTQ that the client is very concerned about.

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