AnshuGoel

One of the strategies that i can think of in brainstorming sessions is to have a moderator who ensures that the reasons stated by every person for the solution given by him are recorded. I believe Six Thinking Hats methodology as stated by Edward De Bono works wonderfully in brain storming sessions. According to this method, there are six hats of different colors, namely blue, red, green, yellow, black and white which are worn ( symbolically) by all members. Blue hat. The person wearing the blue hat is the moderator of the session. This hat is only worn by one person and he manages the entire discussion making sure that noone diagresses from the subject of discussion and the entire discussion is steered in the right manner. Red Hat. This hat is for emotions, feelings, hunches, etc. about the topic of discussion. All members wear this hat and discuss what they feel towards the topic of discussion. Green Hat. Green Hat signifies creativity and new ideas for solutions or topic of discussion. All members work towards generation of new ideas while wearing this hat. Yellow Hat. Yellow hat lists down the advantages or the benefits of solutions generated. Black Hat. Black hat states what can go wrong with a particular solution or lists the disadvantages. White hat. White hat focusses on data at hand or for consideration. The method necessitates that at one time only particular color hat is worn by all members. This method facilitates effective discussions and can help the members of the discussion to reach a solution soon.

Well median can be used effectively in preparation of organizational matrix where there are huge diaparities. One practical example can be in the case of preparation of salary bands. If in one designation category there is a huge disparity in salaries and the median can be used to form salary bands for a particular category/ designation of employees more effectively.

There is a shift of 1.5 sigma between long term and short term performance of a process. In other words a 6 sigma short term process would be a 4.5 sigma long term process. This is because the data considered for a short term performance calculation just has common causes of variation, is collected from from narrow inference spaces and restricted sampling is done like collection from one lot, batch, etc. However, when data is considered for calculation of a long term process performance calculation, it is collected from different time frames, broader inference spaces and sampling is done from multiple batches, lots, etc. As such this data along with common causes of variation also has special or assignable causes of variation. Hence a high sigma level for a process in short term lowers by roughly 1.5 if the long term performance of the same process is considered.

For a classroom training for working professionals the customer satisfaction measures can be ranked as C-SAT, CAC, NPS, Churn and CES. In a classroom training a customer is concerned first with the delivery of the trainer or ability of the trainer to connect and make him understand the relevant matter or subject. Hence C-SAT which measures the level of customer satisfaction comes first. If a customer is satisfied, he would spread good name about the training institute and trainer. Again, if a customer is satisfied and the training is complete with a test or something, he is likely to clear it with flying colors and a group of such customer's scores can be advertised to increase customers. Hence the next measure that can be used is CAC. If other courses are also provided with the same trainer and institute, then NPS can be used next which will indicate the loyalty of the customer. In case customers are not coming again for other trainings provided by the same trainer, then Churn can be used to assess the customer loss. CEC is not much relevant in this case and hence i have ranked it last.

The measures can be ranked in the following order in this case: CES, C-SAT, NPS, Churn, CAC. The customer who is in possession of an electronic product, looking for an after sales service will do so in case an issue occurs in the product, so the first thing he would be concerned with is the efforts required to get that issue resolved. If it is easier for him to get that issue resolved, he is more likely to be loyal in the long run towards the brand and product range in that brand. Hence CES should be the first measure. The second concern is how is that issue solved and whether it is solved in accordance with customers expectation. Hence C-SAT is the next measure. If a customer feels that it is easy for him to resolve issues and that his issues are resolved up to his expectations he is more likely to be loyal to the brand and its offerings and hence NPS and Churn (In case the customer is not satisfied) comes. CAC , I feel has limited significance in this case and hence have ranked it last.

No. The awareness or the training should be an essential criterion. This ensures that the person is eligible to do any project as and when he/she gets the opportunity. Once employed, he can get opportunities of working in such projects and add to his experience value.

6th option