Gouri (ASQ Black belt) J

Yes you can but that will be inventing wheel on HOW TO DO IT? The tools and not madetary to be six sigma but they helps you ensure that you do all right things when you want to have 6 sigma process. Gouri

Conduct customer survey for defined CTQs Find where the feedback is low / negative. Identify that area as problematic. Take Sr. mgmt to agree and support you on this project and ensure you have resources, time and people helping you. Set mechanism to capture the data for problem area Run process for few cycles and capture that data Collect data analyse data to see any pattern....use various six sigma tool. Then based on 80:20 come up with solution (use team who is actually involved in doing that process). Take support from Sr. mgmt for solution. Develop tool / process to implement solution. Communicate the solution to all impacted stakeholders Implement solution. Review the data after solution. Correct if issue else sustain if there is improvement.

Six Sigma helps over and above your Academics, Experience and domain knowledge of any subject area well very. Six sigma will surely help you to enhance all above but not replace any of those. Then you can target job which needs mix of Domain knowledge + process improvement + experince of running improvment projects. Gouri

pareto analysis can help you prioratise. top priority are those 20% which impact 80% improvements. or those which are 20% root causes whcih wil reduce 80% of your errors/ delays en.wikipedia.org/wiki/Pareto_analysis Gouri

Is It mandetary to do green belt certification peior doing Black Belt Certification? Gouri