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vk.desh

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Everything posted by vk.desh

  1. Lean - 5 S

    vk.desh replied to vk.desh's topic in Applicability in ITES (BPO/ KPO)
    Thank you sir...as a first step I am just trying to put some folder management discipline so that we can have everything in place and as you mentioned I am tracking feedbacks and pain areas from the customers which can be a source for potential projects. However I am finding lot of issues in 'quality of response' from the operations team. Thanks -Venki.

  2. Lean - 5 S

    vk.desh posted a topic in Applicability in ITES (BPO/ KPO)
    Hi All, Could you please share your thoughts in implementing 5 s in service industry? Basically I am trying to apply this concept for one of the process where team uses the shared mailbox; on day today basis mailbox is flooded with thousands of mails and feed files. Please let me know is it viable to do such projects, if yes than what should be the approach or steps needs to be followed. Thanks -Venki.

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