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Excellence Ambassador
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NEERAJ KALASKAR last won the day on January 29

NEERAJ KALASKAR had the most liked content!

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  • Name
    Neeraj Kalaskar
  • Company
    Tolaram Group
  • Designation
    General Manager - Operational Excellence

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    Hiring a Lean Six Sigma Black Belt Professional

    No. Not at all. Completing DMAIC Or DMADV project undoubtedly will give great confidence for any professional in this field. The "Hands on experience to say". Such an experience is definitely required and will be an added advantage while hiring improvement manager in any organisation. However, question here is "Is it essential or mandatory that the candidate should have completed the DMAIC Or DMADV project?" then the clear answer is NO. Role of Lean Six Sigma Black Belt professional as an improvement manager demands that the candidate should be able to identify the right kind of projects to begin with and then mentor both function specific and cross functional projects involving varying level of skills - Leadership, communication, interpersonal (Soft skills) and also rock solid knowledge base - not only on DMAIC or DMADV but also on several other aspects like maturity and ability to understand the business in totality - "vantage" which is built over years of experience. Completion of one or two Six sigma projects may not qualify or ensure that the candidate is fit for the role of improvement manager. However, it could be an added advantage to some deserving candidates when assessed for the role.

    Hawthorne Effect

    Hi all, quite tricky as is the topic under review, it is also very difficult to actually have very clear ways and means to avoid/neutralize Hawthorne effect. The best three answers were from Mr. Mohan P.B., Ms Kavitha Sunder and Mr. Rajesh Chakrabarty. The most suitable one amongst these three was answer from Ms. Kavitha Sunder and the same is adjudged as best answer for this question. The summary on how to neutralize the effect of Hawthorne effect just before the conclusion was spot on amongst all other answer. Cheers!”


    Hi all, FMEA, another tool developed by military, a qualitative but still one of the structured & most effective tools in identifying and assessing the risk associated with potential failure mode/s along with plausible corrective measures. The answers from majority of the members were really detailed and only reflects on the fact that we all are giving our best to share our knowledge for the benefits of business excellence fraternity. The best three answers on this however were from Mr. Venugopal R., Mr. Ronak and Mr. Anirudh Kund. The key was to address the limitations of FMEA as a tool in risk assessment. There were some more responses very close in addressing the question quite precisely too. Best answer however, was from Mr. Anirudh Kund addressing not only the limitations but also on how to go about FMEA in a very systematic manner. Congratulations Mr. Anirudh”

    Ishikawa Diagram, Fishbone Diagram

    Dear all, this is classic example of good learning initiative for all of us. We all know Ishikawa diagram is one of the easiest tool to use for RCA. However alone we may not think through in this detail to understand pitfalls and misuse of such a simple but effective tool. Most of the answers addressed what and how of Fishbone diagram and also addressed the pitfalls that might render the use of this tool ineffective. The best three answers were from Mr. Venugopal R., Mr. Mohan P.B. and Mr. Ronak. The most suitable answer addressing the misuse of the tool was from Mr. Mohan P.B.. Congratulations to you Mr. Mohan.

    8D Problem Solving

    “Hi guys, this was quite a tricky question compelling us to think thoroughly before writing any response. Almost all of us got the understanding of both 8D and DMAIC very clearly and same can be seen in majority of the answers. The key in the question was would you prefer 8D over DMAIC in some situations and why?. The most relevant and best three answers were from Arunesh, Kavitha Sunder and Karthik Marimuthu. Karthik tried and explained both concepts nicely and also addressed the key part as to when to use 8D over DMAIC. Hence he bags the honour of giving the best answer for this question.”

    VOC, VOB

    Hi all, most of us got the correct definition of VOC and VOB. To an extent that even the verbatim was very close in several responses. Although VOC and VOB both have a common objective of achieving operational excellence in various business processes, occasionally VOC and VOB may seem to be contradicting each other. The best three answers I feel were from Venugopal R., Arunesh Ramalingam and Harsha Subbanna. Deepti Arora’s explanation on why and when to use VOC and VOB was also excellent while Mohan PB explained the B2B business scenario very aptly. All in all Venugopal R.’s answer was more precise and well presented. Last but not least, food for thought, I personally don’t believe that Product Price as VOB is in conflict with value for money as VOC. Cheers to the spirit of business excellence

    Tribal Knowledge

    Hi All, this was very interesting topic and often less recognized area in business management. Very few organisations have recognized the need to capture tribal knowledge and have developed relevant effective knowledge management systems. Most of us have got it rightly, however, Mr. Venugopal R.'s answer was more elaborate and addressed the question in totality. Additionally Mr. Arunesh Ramalingam, Mr. Rajesh Chakrabarty, Kavitha Sunder and Mohan’s answers were also specific and well drafted. Lastly I must also mention that Ms. Anusha Vemuri's answer was also spot on, albeit too short.Congratulations to you all! Let’s keep up the learning.”

    Business Analytics

    Dear friends, once again thank you for your responses. This was really a good topic to ponder upon and of course, is not as easy as it seems. Most of us got the definitions/understanding of Descriptive, Predictive and Prescriptive business analytics right. Diagnostic analytics was also mentioned usually followed by descriptive analytics. The main objective of the question was to understand if and how much LSS has explored the business analytics?. Few members really enlightened us on how LSS has explored business analytics. Having said this, it was really a tough choice between Anita Upadhyay and Mr. Venugopal R. To me both the answers were perfectly drafted. However, since we can select only one winner, I would go with Anita Upadhyay as the most appropriate answer for this. Cheers !!” Kind regards, Neeraj

    Kano Model

    Hi all, complements of the season to you all. Thank you so much for the great and thoughtful responses. The main crux of the question was what would be our approach to putting the knowledge of needs to best use. To this there are two possible stages in business: At the time of product/service development or design - Selecting the most appropriate and techno-commercially feasible needs while catering to the target consumer/end customer and ; Seeking/ retaining market leadership by continually addressing customer’s needs and expectations – in given market, geographies, product categories and economies. While several answers addressed above expectations some of them revolved around explaining what is Kano Model and how different are the basic need from performance need and exciting needs. The focus of assessment was to identify which answer is most close to highlighting the approach in using the knowledge of various needs in business. Here again it was very tough call to select the answer between Arunesh Ramalingam and Ronak. Both answers were very close, however since we have to select one, we have chosen Mr. Arunesh Ramalingam answer as most appropriate. Cheers again to the spirit of learning !!”

    Process mapping

    Dear Members, At the outset, compliments of the festive season to you all. Process Mapping although sounds simple is a very powerful tool in our journey to attain business excellence. Most of the members have a clear understanding of the significance of various process maps and their application. The most appropriate articulation in context of the question was from Arunesh Ramalingam. There were quite interesting answers from Arvindh Pradheep – thought process, Amit Simon – Very crisp and to the point, Ronak, Manjunath and Venugopal R – great attempt in explaining the process maps. Generally SIPOC and High-level process map will help us in stakeholder analysis and project scoping, while other process mappings like detailed process map, top-down, Swimlane, relational maps will help team to understand the processes effectively and pinpointing the improvement areas and interrelations between various process stages, VSM acts like a blueprint giving us insights on Material and information flow, VA/NVA, balancing of the process, bottlenecks, inventory pile-ups or otherwise. Given the value-add and challenges in creating As Is and Future state maps, my favorite process mapping tool is VSM. As we know it’s about learning & better understanding the business excellence terms and not winning or losing and I think we are achieving this objective together. Cheers and have a great time ahead!”

    Pacemaker Process

    Dear Ambassadors, At the outset congratulations and sincere thanks for participating in this forum. As we all know, given the inherent varying production rates at various processes, the central objective of Pacemaker process is to control and optimise the inventory (WIP & FG) and avoid overproduction at all stages of value stream. The key here is to select the processes which is reasonably stable and accommodates all product mix in upstream processes. As regards to relevance, the benefits of setting pace maker process is highest for single piece flow production followed by batch production. Once again kudos to all the participants for great answers which were well thought and articulated. To pick up the best answer was as challenging as answering the question itself. Having said that, we feel that Sandhya Kamath’s answer was bit more crisp and specific in addressing the question. Lastly I think what is more important for us is to think, write, read and meditate on various concepts of business excellence and enhance our own knowledge and understanding and along this journey we also create a world class dictionary for business excellence professionals. Cheers!!”