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sumeet_r_jagtap

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  1. How to increase capacitization

    sumeet_r_jagtap posted a topic in Applicability in ITES (BPO/ KPO)
    Hi! I am Sumeet working in BPO. I want to do Green Belt Project on capacitization. About the process we have achived the res/hr, Quality. So we have met our CTQ's. But as a process still the overall picture is unhappy because we are far away from meting the capacitization. Things which are affecting rightnot to the process are late comings , more & more brefings.Late comings is a transport issue & we are working on it, unplanned leave are not much infact its very rare. about brefings & sharing updates we have coming up with fixed timing so that every one is off calls at the same time & we dont waste much on it. Right now our capacitization is somewhere about 40% i want to increase it by 100% so that by the end of this month we are close to 80% & by next month we are at 100% or may be exceed it. I need your help on making a project on it & few ideas to achive it.

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