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Suryaganesh Sastry

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  1. Repeat Call Reduction

    Suryaganesh Sastry replied to sreejitn's topic in Applicability in ITES (BPO/ KPO)
    Suggest use of a call guide which can be a web based tool which would have a process/query based detailing which will hand hold the team members as they answer the query... for eg One we are sure that the query is related to catergory A then the web tool will list down various scenarios. It would be up to the team memebr to quickly arrive at the most matching scenario and the web tool will indicate the resolution too... Hope it helped...

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