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premramaraj

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  1. Six Sigma And Itil

    premramaraj posted a topic in Applicability in IT Sector
    I would like to know if any one has come across projects that use the ITIL framework and also use the DMAIC approach. I am looking especially at topics like outsourcing, incident, problem and change mangement . How can we draw a parallel between ITIL and Six Sigma,do they complement each other? can they be used together? How to best use these 2 frameworks together?

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