I would like to know if any one has come across projects that use the ITIL framework and also use the DMAIC approach.

I am looking especially at topics like outsourcing, incident, problem and change mangement .

How can we draw a parallel between ITIL and Six Sigma,do they complement each other? can they be used together? How to best use these 2 frameworks together?

Hi Prem,

Six Sigma and ITIL complement each other very well.

If you look at the home page of ITIL.org you will find the following content -

ITIL is the abbreviation for the IT Infrastructure Library guideline that was developed by the OGC (Office of Governance Commerce) in Norwich (England) on behalf of the British government. Today, ITIL is the de-facto global standard in the area of Service Management, and contains a comprehensive and publicly available technical documentation for the planning, provision and support of IT services.

The ITIL books thereby represent a Best Practice guideline for Service Management, in which the "WHAT", and not the "HOW", is described. The "HOW" is to be coordinated and implemented according to the size, the internal culture and, above all, the requirements of one's own company. The external viewpoint of the experienced and tried-and -tested consultant can thereby help one to break out of gridlocked structures and to follow new paths.

IMPORTANT NOTE - It is the HOW part of ITIL that is addressed very well by Six Sigma. Six Sigma describes the HOW and not the WHAT.

ITIL IS PURELY INTO INFORATION TECHNOLOGY WHERE AS SIG SIGMA CAN BE APPLIED TO ANY METHODOLOGY

VIDEO - Mr. Piyush works with Cable and Wireless Worldwide as Program Manager and recently underwent the Master Black Belt program at Benchmark Six Sigma. He talks about mapping of ITIL implementation with Six Sigma techniques to add more value to the services offered. He also discusses the benefits Six sigma brings to new product development cycle.

http://forum.benchmarksixsigma.com/page/media.html