vijaya yerroju

CE's majorly occur,lack of product updates to all the agents on the floor,Data updation,Call tagging,application downtime,CRM updation,giving false promises(Specially in Sales calls),no attention of the agent,control and conscious of agents mind on a call,lack of interest by the agents,Identifying the majority of CE takers and anlysing their call handling and giving feedback on regular intervals and giving training sessions on CE's on point to point basis,explainaing them the importance of Zero CE's and how it effects individual and leads to customer dissatisfaction.