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Kamlesh Pali

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  1. Six Sigma In Health Care

    Kamlesh Pali replied to Aditi Sharma's topic in Applicability in Services other than IT/ITES
    Dr Sharma, If you are unaware let me tell you that in its early days six sigma was primarily used in manufacturing industry for quality managment. No one thought that it can also be used in service industry, but nowadays six sigma is a very important tool in service industry. I am sure it will be of great use to you in health care industry.

  2. Project On Reducing Fatal Errors While Taking Calls

    Kamlesh Pali replied to sreejitn's topic in Applicability in ITES (BPO/ KPO)
    Hi, As correctly mentioned the fatal error could be due to tech issues, no updates on the floor, ack on agents interest while taking call, a times it is also observed that the fatal error percent increses with the tenurity of the agent on the floor. Thr cld be a slab of tenured agents let us say between 6 monts to 1 yr who do max fatals.

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