Kiran Varri1314164363

The most important component for the success of a 5 Star Hotel Coffee Shop? Please vote NOW : />http://polls.linkedin.com/p/102339/wucqm Sincerely appreciate it. Kiran Varri

Hi Mr Bala, Your explanation clarifies my doubt. So, it acts as a guideline for deciding the sequence of runs used "to eliminate any systematic error from affecting the measurements"..... As stated in Help example in Minitab, the Operator 1(3 operators) tests the Part 3(then part 14)(15 parts) as 1st Run(system generated order). I have the Agent, the Part mentioned(to be measured) & Run Oder(the sequence...flow). How will Std Order help. Would appreciate if can be explained. Once again, thank you for the assistance.... Gud times....Kiran Varri

Dear Bala, Thank you for the assistance. I would take a situation where 20 Call Quality agents are auditing 45 calls every day. A Quality Analyst from the team acts as the Control. He/She audits randomly few calls of the Auditors and gives them the feedback for better uniformity(calibration) of the audit process. Each Evaluation form is scored for 100 points based on Verification/Resolution/Clarity/Tone/Upselling e.t.c Could we take this as an example...

Friends, Would appreciate if someone can offer a BPO example (let's a say a call evaluation process) where Attribute Gage Study (Analytic Method) can be applied. The example offered in Minitab 15 is'nt striking enough......help will be appreciated....Gud times... Kiran Varri

While using this option in Minitab 15, the 4 columns : StdOrder, RunOrder, Parts & Operators actually do not give the measured values. i.e the actual measurements. Then how is this option helpful in day to day life of a SixSigma Professional....guidance appreciated.... Gud times... Kiran Varri (www.kiranvarri.blogspot.com)