salilkotia

Respected Sir I am sorry for getting disappeared. Circumstances made me change my Job but still I am motivated to Implement my Six Sigma Learning to my work place to show productivity to my management. My contact number is +91-9828170731. I am on the same track and now on the verge of Implementing the 6 sigma principles to my new company i.e. www.CarDekho.com. I am working as a Support manager here and doing Vendor ad Customer management. It's same like ebay and flipkart.com like customers place order for getting Car Accessories as we are the biggest online shop for the same (shop.CarDekho.com) who have specialization in providing normal, unique and quality products to Customers. Alternatively, you can also provide me your contact number so I can be in touch with you if required. Hope to hear from you !! Salil Kotia Customer Support Manager GirnarSoft Pvt Ltd shop.CarDekho.com 09828170731

Can anybody help me providing with a specimen Questionnaire, which states questions which can be after analysis prove to be a help in achieving progress/improvement.. specifically for an IT product base company.. (process improvement/TAT reduction) etc.. Please help me out with an specimen, i will improve and modify it. Thanks much, Salil Kotia +91-8699338908 [email protected]

Also can you please prove me with an specimen questionnaire which can be made and presented for achieving improvement related to IT product based company..

Dear Sir, Can you guide what needs to be done to have an initial start, actually I was asked for a formal way to represent what I am trying to convey. Although I have replied for the same, that once we achieve the results for CTQ, we can proceed further. Now I need to present and float a questionnaire, which can show tangible results to achieve improvement. I need to make sure about giving the answer that was being asked from me to show " okey, you have an idea, show me what you will do and what will be the benefit". I know I am bothering you a lot but I need little guidance initially. Thanks, Salil kotia

I really appreciate your help.. I will keep posted, meanwhile I am getting little training on the products of the company. I am also preparing charter for the above inputs you gave. Thanks very much, Salil

Thanks, A quick Question for VK... As i was collecting the data for finding the CTQ's but for now, do i need to be the process expert for all the products?? This is a product based IT company and products are related to SAP Implementation. I see myself as a novice to the process which is floating. And as i am the first and the only one in the team for Quality, i am finding it difficult.. Can you please guide me, what exactly needs to be done?? because i need to be on the track of Quality and need to show that what best i can do for quality improvement process, if not, i will be taking care somewhere, something else, in Support processes/department or something alike... Best, Salil

Hi People, As I have posted this topic on general discussion board as well, but even after so many view, finally i got 1 reply and that is to also from VK. Please put a piece of advice here as well... I just joined an IT company as a Quality engineer. I practically need to understand the step by step implementation of quality improvement process that where to start from, how to collect 'what', how to identify CTQ's, CTC and what tools can be used. The usage of the tool is the most important. Company & working details: IT company having its own product, which helps SAP to work easier. For example, in SAP the user creation process is very critical and having lots of validations and role assignment tasks. Here, we use software which can be combined with ERP and have individual products (softwares), which helps in easy user making, or resetting password, or conflict management respective to roles allocation, user monitoring i.e. execution of transactions etc. So I request to suggest me a start. For me right now, "what" is important, but most important is "how" !! Best, Salil Kotia [email protected] +91-8699338908

Hi VK, First of all I thank you very much for the motivation and support. Your punch was great when you said "How" should come after "What" Anyways, I am starting it with asking questions from people, although the staff is around 30 people, so I would like to suggest me a start on improvement process I have asked Questions, which are as follows: 1. Are there any development issues, which are coming across? 2. Is there any unnecessary processes which are causing time delays, or performance issues? 3. Is your work being affected by any person, process or team? 4. Do you see any area of improvement? These above can be said as CTQ's? And what else I need for requirement gathering? (with respect to products of it as it is an IT company) Kindly guide me further.. Thanks, Salil

Hi People, I just joined an IT company as a Quality engineer. I practically need to understand the step by step implementation of quality improvement process that where to start from, how to collect 'what', how to identify CTQ's, CTC and what tools can be used. The usage of the tool is the most important. Company & working details: IT company having its own product, which helps SAP to work easier. For example, in SAP the user creation process is very critical and having lots of validations and role assignment tasks. Here, we use software which can be combined with ERP and have individual products (softwares), which helps in easy user making, or resetting password, or conflict management respective to roles allocation, user monitoring i.e. execution of transactions etc. So I request to suggest me a start. For me right now, "what" is important, but most important is "how" !! Best, Salil Kotia [email protected] +91-8699338908