ranjan_citi

Dear Manish sir, Even i am planning to initiate project on 1. Reducing the Billing Errors, Timeliness of Billing. 2. Improving the Call Completion Ratio, which is a result of Network Quality. This has a direct impact on revenue (this was incidentally my First Black Belt Project). 3. Timeliness and Quality of New Schemes that are launched from time to time 4. Improving ARPU (Average revenue per unit) 5. Reducing Customer Churn 6. Improving Sales Productivity can i get a sample project on this

Hey VK, I dont know wheather i shold this forum to ask this question , but i was curious to know that , how to go about doing a project for green belt .B cause its being three months and i am not able to find the company where i can do the project. Can you guide me on this plz. Regards Ranjan Kumar

Every business concern is made of a number of interrelated processes. When inputs are made to traverse through a process, they result into certain outputs (products & services) serving either internal or external customers. A process is termed as industrial or commercial depending on whether 80% or more of the values derived are from machinery or from human activity, respectively. No matter how perfect a process is, no product/ service will come conforming to exact targeted specifications. It would always vary. However, when it varies within certain Lower Specification Limit (LSL) and Upper Specification Limit (USL) as acceptable/ agreed to or specified by the customers, then it is considered to be defect free or quality product/ service. Further, every opportunity of delivering a product/ service is also wrought with an opportunity for the occurrence of defect. When the Defects Per Million Opportunity (DPMO) doesn’t exceed 3.4, the process is said to have met Six Sigma level. And Mumbai Dabbawalas’ DPMO is less than 3.4 or precisely, it is 2!