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Latesh Kansara

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  1. Six sigma in Telesales

    Latesh Kansara replied to Syed Mazhar1314164378's topic in Applicability in ITES (BPO/ KPO)
    Hi Syed, You need to 1st identify the following problems which you might be facing in your process. Voice of Customer/ Clients.Voice of Business/ Staff.Excess Defects in your process.Thanks & regards, Latesh K

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