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srinivasv121

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  1. Project On Reducing Fatal Errors While Taking Calls

    srinivasv121 replied to sreejitn's topic in Applicability in ITES (BPO/ KPO)
    Hi, First analyze the FE report, drill down the FE's into Agent failure, Process failure. Now take the agent failure and drill down them whether its due to carelessness or knowledge issues. carelessness reduced with effective feedback and monitoring. knowledge issues can be reduced by either u coaching them or with help of the ops/training team. Regards, Srinivas

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