AMAR N K

The Paradox of Excellence is the behavior in a organization where in the standards are set very high, where the employee exceptional performances are presumed as a normalcy and the exceptional efforts go unrecognized. This eventually result in lesser employee satisfaction and the toxic culture of the organization. The paradox of Excellence has got adverse effects on the organization which include- 1. Culture of the organization -The organization culture will get affected badly as the employee morale will get deteriorated. The paradox of excellence will eventually degrade the morale as it seems to the employees that their contributions are no longer valued, hence there is no point in pushing themselves to the extremes for achieving the organization goals. 2. Employee Attrition Rate -The employee attrition rate will go high as the employee satisfaction will go down and the company will have adverse impact on this. 3. The Long Term Losses -As the ESAT gets affected badly, the increase in the attrition rate will lead to the loss of talent in the organization which will hamper the efficiencies and the on-going projects gets delayed/stranded leading to less revenue generations and subsequently the profits in the organization. There are some remedial measures in order to eliminate/mitigate the paradox of Excellence in the organization are: 1. Kaizen Councils -This is a platform wherein the Manufacturing/Service industry can utilize this platform to represent the smaller improvements, initiatives taken during the month and the senior management can recognize the newer and innovative ideas and appreciate the efforts taken by the employees which boosts the morale of the employees and in parallel create a competitive spirit which internally benefits the organization. 2. R&R -The monthly R&R programs can be included in the organizations to keep a track on the employee performances and the same to be appreciated by means of Star, Performer of the Month awards. 3. SPOT Award -The SPOT appreciations are really need of the hours as this helps in the better involvement of most of the team members in ideation techniques. This helps in taking out the paradox of the excellence as the SPOT recognition of the significant achievement will uplift employee morale. 4. SANWAD -SANWAD (Healthy Discussion) can be an active employee participation to understand what is going good, what are the hurdles being faced, similar questionaries that can help in arriving a score probably the engagement score which eventually help in taking out the paradox of excellence. There are various 3rd parties which conduct such surveys anonymously which helps in getting a genuine feedback. 5. Monetary Recognition -Monetary benefits are the best for boosting the employees morale and secondly this takes out the paradox rather creates a competitive spirit among the employees.