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Pushpaj

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  1. SSGB Project- Accuracy Improvement - BPO

    Pushpaj posted a topic in General Discussions
    I am an offshore QA and work in an Insurance domain. I am trying to make a project on team accuracy which would be helpful to find a root cause for repetition of errors. So far, I have made a project charter, Voc, Sipoc and even collected 10 month data and calculated STD deviation. (I used reference from Google). My questions 1. How should I move forward with above or am I doing something incorrect? 1. How should I choose what tools to be used. 2. I started this with the intention to have the team accuracy over to 95% which is now approx 91. Please advise guide me on this. Thanks

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